Refund policy

Return & Refund Policy

At Midas Touch Bakery, all our products are freshly baked and made to order. Due to the perishable nature of our items, we do not accept returns once the order has been delivered.

Cancellations:

We offer same day, custom cake, and corporate orders. Cancellation terms differ accordingly:

Same-Day Orders (2–3 hour delivery):
- Cancellation is allowed only within 15 minutes of placing the order
- After this, the order enters preparation and cannot be cancelled

Custom Cake Orders:
- Cancellation is allowed only if requested at least 24 hours before delivery/pickup
- Cancellations within 24 hours will not be accepted

Corporate & Bulk Orders:
- Orders must be placed 48–72 hours in advance
- Cancellation is allowed only if requested at least 24 hours before delivery
- Advance payments (if made) may not be refundable for late cancellations

Once preparation has started or the order is out for delivery, no cancellation or refund is possible

Refunds & Replacements:

We will offer a refund or replacement only under the following conditions:
- The wrong product was delivered  
- The product was damaged during delivery  
- The order was not delivered

All issues must be reported within 1 hour of delivery with clear photos and order details.

Non-Refundable Cases:

Refunds will not be provided for:
- Late cancellation requests
- Change of mind after order confirmation  
- Minor design or decoration variations (as all products are handcrafted)  
- Incorrect delivery details provided by the customer  
- Delivery issues due to customer unavailability

Refund Processing:

Approved refunds will be processed within 5–7 business days to the original payment method.

Contact Us:

For any concerns, please contact us at:  
midastouchbakery6666@gmail.com

We appreciate your understanding and support.